Project Management

We dedicate a project manager to each client. This is the contact person for all your project needs; to plan, watch and control your translation project. In the near future we will be offering an online account for all your translation projects.

Procedure

The translation procedure will explain how we handle your documents and how the whole process is conducted – from the reception of your files to the final translation. On the following pages we will illustrate our working methods to you.

Expert project management

	understanding eachclient’s needs

	providing and persisting with estimates

	setting the project goals

	planning the project process

	selecting the right team of linguists

	maintaining rigorous quality controls

	ensuring delivery commitments are met

Open dialogue with the client

	keep the client informed at all times

	clarify any pertinent issues with the client throughout the project process

	work transparently so that the client will never be compromised

	work in a friendly and professional manner so that the client is confident andcontent at all times

The right linguists

	only translate into their native tongue

	must have the right language skills

	must have the right subject skills

	must have proven themselves through ongoing assessment

Quality Process

We select our translator and editor based on their experience and special areas of expertise. Our selection process ensures that we deliver a high quality service that meets your expectations.

All standard translations pass through a two-tiered process – initial translation, proofreading & editing – to ensure cultural accuracy. We, the ISO Translations Company, understand the importance of communicating your message clearly.